Terms & Conditions. In print you can read.
Please note the following points regarding the service we offer. By using our repair service,
you are agreeing to the points below.
+ We will not be responsible for any goods sent in without an order number / with an
incorrect order number or not booked in through the website.
+ We perform advertised repairs only to iPhones and iPods that have not have had previous
failed repair attempts. If your repair is diagnosed to be "not as described" when booked in,
we charge a $10 diagnosis and return fee if you wish to have the device returned.
+ We do not offer a quote service. If your device requires a repair we do not offer, or a
repair we offer plus additional work (that is not also a repair listed on our website for that
model), we will charge a $10 diagnosis and return fee if you wish to have the device
+ We do not repair liquid damaged items. If your device is deemed to be liquid damaged, we
charge a $15 diagnosis and return fee if you wish to have the device returned.
+ We take no responsibility for items mailed in to us before they are signed for. If your
device is damaged before arrival, it is up to you to claim against Australia Post for this
+ We take no responsibility for any data on your device. Ensure your device is backed up
before sending it in to us.
+ All repair services are offered within Australia only.
+ Devices sent in with lock codes will not be tested after the repair is completed, and no
warranty attaches to the repair. Please remove all device lock codes to ensure we can test
thoroughly after the repair is completed.
+ Devices that have been jailbroken will not be covered by our warranty.
+ Any accessories or boxes that are sent in with your device may not be returned. Please
send the device only, with no SIM card, no accessories and no box/packaging you wish to
+ If your device was under Apple warranty, this warranty will be void when it was damaged,
and will still be void after we repair it. We take no responsibility for your Apple warranty.
Learn more about our 6 month warranty
Lost package policy
+ All packages sent out are insured for their current market value. If a package is lost, the
device will be replaced with an identical item, or we will pay you the amount equivalent to its
current value (at our discretion).
+ We hold items for 60 days. After that time it will be deemed abandoned, and we will
recycle it in line with industry best practice. We will not notify you of this.
+ No invoices are provided prior to payment. Once payment has been made, all repairs are
returned with an emailed tax invoice to the email address provided during the book-in process.
+ We only accept payment for mail-in items by credit card. Our website uses the ANZ merchant
gateway, and no credit card details are ever seen or recorded by us.
+ Cash is the only payment option for walk-in repairs. A tax invoice is provided with all
- If your unlock is unsuccessful (but not because of being blacklisted), we will notify you and refund your payment in full.
- We have implemented an IMEI check for Australian blacklisted phones. We cannot unblock phones, and if your phone is blocked/blacklisted on an overseas network, your unlock will still be processed, but your phone will remain blocked/blacklisted. For this reason, we cannot refund you if you submit a blocked/blacklisted phone.
- We are not able to provide you a refund if your IMEI is incorrect, or if you change your mind during the unlock process.
- We cannot help you if you have updated to an iPad baseband (6.15.00) during a previous jailbreak. Your unlock will be successful, but your phone won't be able to be restored, and we cannot take responsibility or give you a refund under these circumstances.