FAQ.
Frequently asked questions.
Fixpod service. A great customer experience.
How long will this take? I need my iPhone/iPod fixed NOW!
We have the fastest turnaround times of any repairer in Australia, as evidenced by the
positive reviews on the Whirlpool internet forum and our Google Maps page. All mail in
repairs are completed within 24 hours, with most completed on the same day they arrive,
and many walk-in repairs are completed on the spot. We really do pride ourselves on our
excellent turnaround times.
Why should I use Fixpod?
We now have many competitors and there are plenty of do-it-yourself websites out there.
But Fixpod is the only specialist iPod and iPhone repairer in Australia with a six month
warranty on all repairs, and have the greatest experience, having completed the most
repairs of any iPhone/iPod repair service in Australia. We provide the fastest service and
only use experienced technicians, who will not damage your iPod or iPhone. Don't risk it -
send it in to Fixpod to have it repaired correctly, the first time!
I thought I could fix my product myself, or sent it to another repairer and now it has
gone horribly wrong! Can you fix it for me?
Fixpod will not look at phones that have been opened or worked on by the home technician.
If we try and fix a product that has been opened by someone previously we will not be able
to guarantee the workmanship of our repair.
The data on my product is really important to me! Can you guarantee that it will be
unharmed in the process of my repair?
Fixpod take no responsibility for the data that is on any product sent to us. Before you send in your product, we ask that you back up the data on your product. This is an easy process - even if your device is jailbroken - simply plug it into iTunes, right click the device in the pane on the left, select backup from the options, and you're all set. Apple really have made it simple to ensure you never lose any data from your phone whatsoever.
Will I get my actual iPhone/iPod back, or another refurbished one?
We will only send your original iPod/iPhone back.
